Terms and Conditions

Terms & Conditions of Holiday Letting

In providing booking services Snowy Mountain Stays Pty Ltd ABN 76 647560736
("Snowy Mountain Stays ") trading as Discover Thredbo acts as the managing agent for various property owners and Snowy Mountain Stays does not accept or undertake any personal liability when acting in this capacity.

Premises are let for holiday purposes only for the period stated on your letter/receipt by Snowy Mountain Stays but may be subject to change as may be notified by the owner prior to the commencement of the booking. All advance deposits are accepted on behalf of the current owner, however, we will not accept responsibility for decisions, actions or arrangements taken by the current owners of the premises or any other body which is outside our control.

Snowy Mountain Stays reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon a possible and do out best to arrange alternative accommodation or alternative dates suitable, failing which all deposit monies paid will be refunded, but no other claim, right or action shall exist in or be made by either party.

It is our aim at all times to get our clients into their accommodation as soon as possible on the day of their arrival. During winter however, the premises are available 4.00pm. The premises are to be vacated SHARP at 10.00am on the day of departure. The purpose of these strict times is to allow the necessary time to clean the premises. Please consider your fellow incoming/outgoing holiday occupants. Car parking at the accommodation is also not available till time of check-in. We cannot allow access for the storage of any items prior to your check in time. Failure to depart before 10:00 on the day of departure may incur and extra charge which will be 1/7th of the 7-night peak season rate.

All damage, breakages or losses to the property and/or furniture/furnishings are to be reported immediately to Snowy Mountain Stays management and paid for. All furnishings and equipment must be left in the premises as originally found. All properties have a strict NO SMOKING Policy.

Functions and parties on the premises are strictly not allowed. Snowy Mountain Stays reserves the right to terminate your tenancy immediately if you cause nuisance or annoyance to neighbours or are found to be holding a function or party. Unless stated within the property description, all premises are fully self-contained including linen i.e. sheets, pillowcases, towels, bath mats, tea towels. The premises are not serviced during your stay.

The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking form will be charged automatically to the security deposit at $500 a day for the term of the booking.

You are required to allow repair and or service personal to enter the premises for the purpose of conducting any repair or service deemed necessary by Snowy Mountain Stays. Such times of entering will be arranged prior where possible and will between the hours of 9:00 AM and 5:00 PM. All persons should be aware that Thredbo is located within the Kosciuszko National Park. This logistically can sometimes create difficulties in locating parts and suitable persons for the repair and maintenance of some items within the property you have rented. Snowy Mountain Stays at all times will do it's very best to remedy items that are not operational in a reasonable timeframe. Snowy Mountain Stays and or the property owner takes no responsibility for delays in the repair that are outside its control.

Guests at the property as an invitee of the property owner must be aware that they are not permitted to conduct any business activity whilst occupying the property. Guests breaching what is known as clause 20(a) which states.

“The Sublessee and the Sub-lessee’s Invitees must only use the Premises for holiday accommodation. The only exception to the above is that the Sublessee and the Sublessee’s Invitees may use the Premises for conducting activities involved in the business of licensing members of the public to occupy the Premises on payment of reasonable licence fees. The Sublessee and the Sublessee’s Invitees must not conduct any other business activities in or on Premises or the Lot.”

Failure to comply with the above could result in immediate eviction from the property.

Payments
A deposit of 50% of the total cost of the booking, inclusive of all services ("Total Cost"), must be received within 3 working days of the reservation being made before a reservation can be confirmed. Failure to do so may result in the reservation being automatically cancelled without notice.

Final payment of the remaining 50% of the Total Cost must be received no later than 60 days prior to the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer from one account into another the payee must include the name of booking in the details and if possible dates of booking.

Any charge for services to you, not billed at the time of your confirmation will be added to your account for settlement and be charged to the same credit card used as security at the time of arrival.

All monies are paid into our statutory trust account, Snowy Mountain StaysTrust a/c 303828248. In some cases, deposits for bookings will be paid to property owners when the funds fall within the non-refundable range of our cancellation policy.

Credit Cards Payments
A 1.5% merchant fee applies on all credit card transactions. In the event of a cancellation credit card fees are not refundable. Payments made through our website by credit card are bound by the Westpac Payway PDS.

Payment Plans
A deposit of 10% of the total cost of the booking, inclusive of all services ("Total Cost"), must be debited to your credit card within 3 working days of the reservation being made before a reservation can be confirmed. Failure to do so may result in the reservation being automatically cancelled without notice.

The remaining 90% of the Total Cost must be paid by credit card in equal instalments, which will be calculated by the system with the final instalment paid no later than 30 days prior to the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer from one account into another the payee must include name of booking in the details and if possible dates of booking.

Any charge for services to you, not billed at the time of your confirmation will be added to your account for settlement and be charged to the same credit card used as security at the time of arrival.

Cancellation fees will be charged in accordance with the Cancellation Conditions set out below. If the date on which the reservation is made or the date on which the deposit is otherwise due, is less than 60 days prior to the arrival date, immediate payment in full of the Total Cost is required at the time of making the reservation unless otherwise notified to you at the time the reservation is made.

Cancellation Fees
Cancellation of a booking must be in writing & must be received by
Snowy Mountain Stays at the address or fax number stated at the end of these terms & conditions. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions.

Deposits cannot be transferred between properties & will not be refunded or applied towards payments for any other properties.

Bookings are non-transferable to other parties and to sublet the accommodation to other parties is a breach of this agreement.

Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice & the following Cancellation Conditions will also apply.

Cancellation Policy
Bookings cancelled more than 90 days prior to the arrival date are subject to a cancellation fee of 30% of the Total Cost. Bookings cancelled 60 to 90 days prior to the arrival date will incur a cancellation fee of 50% of the Total Cost. Credit card fees incurred by Snowy Mountain Stays are not refundable.

For those bookings cancelled less than 60 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund)

For bookings canceled due to unforeseen circumstances out of the control of all parties, a minimum 25% cancellation fee will be applied plus any other charges incurred by our company in the booking process.

Notification of Cancellation must be made in writing or by email and sent to the address at the bottom of this cancellation policy. Phone messages cannot be accepted.

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Cancellation Policy
For Bookings taken between 28th July 2021 to 30th September 2021

All bookings are taken at a reduced rate on last-minute basis

All bookings are non-refundable under any circumstance
28/07/2021

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SKI SEASON 2022

For bookings taken after 6th July 2021 and for arrivals between 1/06/2022 and 01/10/2022 applying only to bookings directly taken directly through our websites.

The following applies.

1. Accommodation booked that is unable to be accessed through COVID restrictions, a full refund less 30% will be proved. A voucher with a value of 10% will be provided for bookings arriving for the 2023 ski season

2. Accommodation canceled at guests request 100% cancellation fee applies

3. All bookings where an NSW government health order forbids entry to Kosciuszko National Park, a 90% refund is provided

4. Points 1, 2 & 3 do not apply to Bookings made through online travel agencies or 3rd parties. For policies regarding 3rd parties visit 3rd party websites.

Our company cannot be made responsible for decisions outside our control.

06/07/2021

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Bookings taken on or after 22nd September 2021

1. Accommodation that is booked by a guest, who is placed in lockdown during the same dates as the booking, a refund less 30% is provided along with a 10% voucher for use within 12 month.
2. Accommodation that is booked by a guest, who cannot access the accommodation due to Thredbo and or the Snowy Monaro Regional Council LGA being in lockdown during the same dates as the booking, a refunded less 10% is provided.
3. All refunds are based on the booking guest address given at the time of booking.
4. No part refunds due early departure.
5. Accommodation cancelled at guests without the consult of management request 100% cancellation fee applies.
6. Management will assist in transferring booking only if requested prior to listing.
7. Points 1,2 & 3 do not apply to bookings made through online travel agencies or 3rd parties. For policies regarding 3rd parties visit 3rd party websites.
8. All Refunds will be processed during the last week of the month.
9. Our company cannot be made responsible for decisions outside our control.
10. Lockdown referrers to a government enforced public health order.

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Amendments
Snowy Mountain Stays reserves the right to charge a $75 amendment fee for booking changes. An amendment to your booking is at the discretion of Snowy Mountain Stays and is possible where one date of the booking remains the same and the length of stay remains the same. In the event you wish to vary the booking by changing to different premises or a period greater than 6 months from booked dates, this will be treated as a cancellation.

Security Deposits
Security deposits apply on all properties and a security deposit form will be required to be completed and returned before occupation is allowed. The amount secured by each booking varies to the property. If you require more information on the security deposit you should call our Thredbo office on 02 64 577365. To complete the security deposit a valid credit card will be required. The security deposit form will be emailed to you before arrival in Thredbo. Failure to complete the security deposit prior to your arrival will incur a $50 fee.

Weather Conditions
Under no circumstances can Snowy Mountain Staysor any of the property owners be held responsible for snow or weather conditions and cancellations made thereafter. Holidays cannot be cancelled other than in accordance with the cancellation policy detailed in this document.

Entry to Kosciuszko National Park -
Entry to the Kosciuszko National Park carries a daily fee which is the guest's responsibility to make this payment when entering the park. Snowy Mountain Stays cannot accept responsibility or liability for decisions, actions or arrangements taken by National Parks and Wildlife Services, Kosciuszko Thredbo or NSW Police which are outside our control.

Changes, Responsibility and Further
Conditions - All information in respect of goods & services offered, including prices, is subject to alteration or withdrawal without notice. Snowy Mountain Stayshave the right to alter, amend or cancel all or any arrangements or prices in regard to accommodation. The right to alter prices referred to in the preceding paragraph applies until the Snowy Mountain Stays has received a deposit. During winter midweek stays are Sunday to Thursday nights. Weekends are Friday & Saturday nights.

No responsibility or liability is accepted or undertaken by
Snowy Mountain Stays, its employees, agents or contractors for any death, injury, accident, damage to personal property (including baggage) or any other matter arising from any act, omission or thing outside of their control.

In addition to the terms & conditions set out above, any booking is subject to such further terms & conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service.

Any provision of, or the application of any provision of, these term & conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.

Privacy

Snowy Mountain Stays is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all.

Snowy Mountain Stays uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from
Snowy Mountain Stays only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise, it is anonymous.

We do keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Snowy Mountain Stays your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre stay@thredbo.com

Pricing Policy

Snowy Mountain Stays All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable.

Insurance

Snowy Mountain Stays strongly recommends you obtain travel insurance upon making this booking. This insurance can protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.


Snowy Mountain Stays Pty Ltd
Email: book@thredbo.com
ABN 76 647560736